SalloChat Privacy Policy

Published on: June 30, 2025

1. Introduction

Welcome to SalloChat! We highly value your privacy and won’t access your personal data without your consent. This Privacy Policy (hereinafter referred to as 'the Policy') explains how we collect, use, and share your personal data when you browse SalloChat website and use its services. It also outlines your rights regarding your personal data and other important information about how we handle it.
The Policy applies to SalloChat website and its related services.
Please read the Policy carefully before accessing our website and using our services. By accessing and using our website, you acknowledge and agree to the Policy. If you do not accept the Policy, please refrain from accessing our website or using our services. You confirm that: (a) You have read and understood the Policy; (b) You accept the Policy and agree to the collection, use, sharing, and other processing of your personal data as described herein; and (c) You consent to receiving security incidents notifications from us via email.
Please note that your use of our website’s services is also governed by our Terms of Service and other applicable agreements.
We reserve the right to revise the Policy at any time. Where required by law, we will notify you of changes (e.g., through website announcements). However, we still recommend that you periodically review the latest version of the Policy. Your continued use of our services constitutes your acceptance of the latest version of the Policy. 

2. Personal Data We Collect

2.1 Personal Data You Provide

By using our services, you may provide us with the following personal data:

a. Account Data This includes your name and email address. If you choose to log in via a third-party platform (e.g., Google), we may receive your authentication data from the login service, and your account details (depending on your platform settings), such as your name, email address, or unique user identifier.

b. Messages and Content This includes any content containing personal data that you provide in unstructured formats while using our services, such as conversations with AI characters or messages sent to us that contain personal information.

c. Payment & Transaction Data When you purchase paid services, our third-party payment processors provide us with your order number and payment status.

2.2 Automatically Collected Personal Data

We automatically collect the following data:

a. Device and Network Data This includes your device’s operating system, manufacturer, and model; your browser type and version; IP address; device and cookie identifiers; language settings; and general location data (e.g., city, state, or geographic region).

b. Usage Data This includes information about how you use our services, such as pages you visit, links and buttons you click, and other interactions with our features.

3. Why We Collect Your Personal Data

We collect your personal data for the following purposes:

a. We will use personal data to provide services and fulfill our commitments to you, such as delivering requested information;

b. We may use personal data to improve and train our models, understand service patterns and features, and ensure the security and stability of our services;

c. When necessary, we may use personal data to analyze service usage (including pages and content viewed by users) and generate service usage reports. Our analysis focuses on aggregated user group data and does not involve individual user behavior;

d. When you contact us via email, we use relevant personal data to respond to your inquiry and related matters;

e. For business or management purposes, we may provide personal data during mergers or acquisitions;

f. We may notify you about changes to our Terms of Service, Privacy Policy, or services;

g. Where required or permitted by law, we may use your personal data for purposes deemed to serve public interest or legal requirements without your consent or prior notice. For example, we may use relevant personal data to comply with legal obligations, protect vital interests, or respond to matters of public interest or official requests;

h. And other purposes related to our services but not explicitly mentioned in the Policy.

4. How We Share Personal Data

4.1 Service Providers

We share your personal data with companies and individuals that provide services on our behalf or assist in operating our services or business (such as hosting, IT support, customer service, email delivery, website analytics, and more). These service providers are contractually obligated to keep your personal data confidential and to use it only for the purposes for which we disclose it to them.

4.2 Professional Advisors

When necessary, we may share aggregated data with professional advisors (such as lawyers, auditors, banks, or insurance companies) to enable them to provide us with professional services.

4.3 Authorities and Other Parties

We may share personal data with relevant authorities when required by law or at the request of law enforcement or regulatory agencies.

4.4 Business Transferees

If we are involved in strategic transactions, restructuring, bankruptcy, takeovers, etc., your personal data and other information may be shared with counterparties or other parties assisting in the transaction during the due diligence process, and may be transferred to successors or affiliates along with other assets as part of such transaction.

4.5 Affiliates

For purposes such as optimizing operations and developing services, we may share your personal data with our affiliates when necessary.

4. Cookie Policy

Cookies and similar technologies (such as device identifiers) are commonly used across the Internet. When you visit our website or use our services, we may employ these technologies to send one or more cookies or anonymous identifiers to your device, enabling us to collect and recognize information about your website access and usage patterns. We strictly adhere to using cookies only for the purposes specified in this policy and will not utilize them for any other purposes. We primarily use cookies and similar technologies to enable the following features and services:

5.1 Ensuring Secure and Efficient Operation of Products and Services

We may use authentication and security cookies or anonymous identifiers to verify login attempts, detect and prevent unauthorized access, fraudulent activities, and other malicious behavior. These technologies also help improve service efficiency by streamlining login processes and enhancing system response times.

5.2 Enhancing Your Browsing Experience

These technologies simplify your access by remembering your information, search history and form inputs (e.g., saved searches, auto-filled forms).

5.3 Managing Cookie Settings

Most browsers allow users to clear cached data, including cookies, through browser settings. Please note that clearing cookies may disable certain features or services that depend on cookie technology.

6. Data Storage and Transfer

Our services are operated from the United States. If you are located outside the U.S., please note that any personal data you provide may be transferred to and stored in U.S. facilities, where data privacy laws may differ from those in your jurisdiction. By using our services, you expressly consent to this cross-border data transfer, storage, and processing.

7. Data Retention

We will retain your personal data only for the period necessary to fulfill the purposes for which it was collected and processed. To determine the appropriate retention period, we comprehensively consider the following factors: the amount, nature, and sensitivity of the personal data; the potential risks posed by unauthorized use or disclosure; the purposes for processing the data; whether these purposes can be achieved through other means; and applicable legal and regulatory requirements.

8. How We Protect Your Personal Data

The security of your personal data is our top priority. We have implemented reasonable technical and administrative measures to protect it from unauthorized access, public disclosure, improper use, alteration, damage, loss or leakage. We use static encryption to secure all user data (including database files and backups) and manage data with cryptographic keys. We employ transport encryption to protect data transmitted over public networks—from user devices to servers, and between servers. We ensure the effective implementation of these technical measures through rigorous code review processes. Additionally, we regularly test applications and systems for vulnerabilities and security issues and implement access control measures (such as access tokens and two-factor authentication) to protect your data.
Please note and understand that we cannot guarantee an absolutely secure internet environment. If you discover that your personal data has been compromised, please contact us immediately so we can take appropriate action. In the event of any incidents, force majeure events, or other situations leading to a personal data breach, we will make every effort to minimize the impact. We will notify you of the relevant circumstances, security measures we have taken, the steps you can take, and any other information concerning your personal data. If a security incident involving personal data occurs, we will report it to the relevant authorities as required by applicable laws and regulations, investigate the issue promptly and take emergency measures.

9. Your Rights

9.1  You have the right to request a copy of the personal data we have collected about you. Where applicable, we will provide the personal data in a portable, machine-readable, and user-friendly format.

9.2  You have the right to request the correction of your personal data if it is inaccurate. You may also supplement your personal data if it is incomplete.

9.3  You may request the deletion of your personal data, including your SalloChat account and related information. To delete your account, please contact us at: contact@sallochat.com. Please note that once you submit an account deletion request, you will no longer be able to use SalloChat. Please consider this carefully. We will also delete your personal data when the original processing purposes no longer exist, or when the retention period expires.

9.4  Right to Withdraw Consent. You may withdraw your consent for us to process your personal data at any time by contacting us at contact@sallochat.com. Please note that the withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal. Upon receiving your request, we will process it promptly and cease further processing unless otherwise required by law.

9.5  Other Rights. For instance, you may object to or restrict our use of your personal data.
To exercise these rights, please contact us using the methods provided in Section 14 (Contact Us). For security of your personal data, we may need to verify your identity (e.g., by requesting supporting documentation) before processing requests. We will respond to all valid requests in accordance with applicable laws and regulations.

10. Minors’ Privacy

Our website and services are not directed to individuals under 18 years of age, and we do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor under 18 has registered a SalloChat account or provided personal data, we will promptly delete the relevant data as required by law.

11. Third-Party Links

Our services may contain links to third-party websites or apps, or may direct users to platforms not operated by us. This policy does not apply to such third-party services. The inclusion of third-party links in our services does not imply that we endorse or have reviewed those websites or applications. We cannot control or guarantee that these third parties handle personal data in compliance with applicable laws. We strongly advise users to review the privacy policies of these websites or apps.

12. Policy Updates

Our website and services may change from time to time. As a result, we may need to modify the Policy accordingly. We reserve the right to update or revise the Policy at any time. Where required by law, we will notify you of changes (e.g., through website announcements). However, we still recommend that you periodically review the latest version of the Policy. Your continued use of our services constitutes your acceptance of the updated Policy.

13. Regional Data Rights

If you reside in one of the following U.S. states:

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, or Virginia, you have the additional rights to request:
a.a. That we do not sell your personal data. Please note that we do not sell your personal data;
b.b. If our services involve profiling or targeted advertising, you may object to these practices. You must submit a verifiable request to opt out of each activity. These choices may negatively impact your experience with our website and third-party services.
To exercise these rights, contact us using the methods outlined in Section 14 (Contact Us). Please note that data privacy laws in each state differ significantly. If you reside in the U.S., consult a locally certified legal advisor for detailed regulatory guidance.

14. Contact Us

If you have any questions, concerns, or complaints regarding this policy or how we process personal data, you may contact us by email at: contact@sallochat.com.