1.1  SalloChat is an online chat application that utilizes artificial intelligence algorithms to generate virtual and unique characters (referred to as "Virtual Companions"), with whom you can engage in conversations and exchange messages. The Service also includes, but is not limited to, other media formats such as images, videos, and voice calls.

1.2  We reserve the right to modify, temporarily suspend, or permanently discontinue the Service (or any part thereof) at any time, with or without prior notice. You agree that we shall not be liable to you or any third party for any modification, suspension, or termination of the Service.

1.3  If you engage in fraudulent activities or violate any obligations under these Terms, we may suspend or terminate your access to the Service. Such termination or suspension may take immediate effect without prior notice.

1.4  You acknowledge and agree that we may establish general practices and limits concerning the use of the Service, including, but not limited to, the maximum retention period for Service data or other content, and the termination of inactive accounts after extended periods of inactivity. You further agree that we reserve the right to modify these general practices and limits at any time at our sole discretion, with or without notice.

2.1  To use our services, you are required to create a user account with your email address. Alternatively, you can log in to SalloChat using a third-party account (e.g., Google), in which case we will create a SalloChat account linked to your third-party account.

2.2  By using the Service, you represent and warrant that all information provided during account creation is true, accurate, and that you have the full right to submit it.

2.3  You agree to promptly update any account-related information (including but not limited to your email address) as necessary to ensure the accuracy and authenticity of your account details.

2.4 You are solely responsible for all activities conducted under your account. Therefore, we recommend that you keep your account credentials secure and refrain from selling, lending, transferring, or otherwise permitting any third party to use your account for any purpose.

2.5  You agree that if we have reason to believe or suspect that you have violated these Terms or any other policies, we reserve the right to terminate, restrict, or otherwise revoke your access to the Service at any time. You acknowledge that we shall not be liable for any issues arising from the denial of your access to the Service (or any part thereof), the termination of your account, or any restrictions imposed on its use.

3.1  Certain services on SalloChat may only be available to subscribed users. We offer three subscription plans to suit your needs: Monthly (1 month), Quarterly (3 months), or Annual (12 months). Our subscription services include benefits such as more conversation turns with Virtual Companions, model selection, extended memory, and other exclusive features. The exact benefits are detailed on the subscription page.

3.2  We also provide a "Coin" recharge service for features not included in the subscription plans. For example, you can send virtual gifts to Virtual Companions, with each gift priced in Coins. The required number of Coins varies depending on the gift selected. When you choose a virtual gift in the chat interface, the Coin cost will be displayed. Upon redemption, the specified number of Coins will be deducted from your account balance.

3.3  In the event of any disputes, we retain the final authority to determine the Coin balance in your account. We reserve the right, at our sole discretion, to add, modify, or discontinue any features or services that require the use of Coins, as well as adjust the cost or redemption methods of Coins. Please note that Coins have no value outside of the SalloChat website and can only be used in conjunction with our services.

3.4  Please note that Coins cannot be transferred to others or exchanged for any fiat currency. We reserve the right to revoke your license to use Coins at any time without prior notice.

For details on subscription cancellations and refunds, please refer to our [Refund Policy].

4.1 User Conduct

You are solely responsible for all code, videos, audio, images, information, data, text, software, music, sounds, photographs, graphics, messages, or other materials (collectively referred to as "Content") that you upload, post, publish, display, or otherwise make available through the Service. We reserve the right to investigate users who violate these Terms and to take appropriate legal action, including but not limited to removing offending Content, suspending or terminating violators' accounts, and reporting the matter to law enforcement authorities. You agree not to engage in the following conduct:

a. Submitting, transmitting, or otherwise uploading Content that:

(i) Infringes upon others' intellectual property or proprietary rights;

(ii) Violates others' privacy rights or poses a privacy or security risk;

(iii) Contains software viruses or any other malicious code, files, or programs intended to disrupt, damage, or limit the functionality of any computer software, hardware, or telecommunications equipment;

(iv) Constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities, spam, junk mail, chain letters, pyramid schemes, contests, sweepstakes, or any other form of solicitation;

(v) Is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, pornographic, libelous, hateful, racist, ethnically offensive, or otherwise objectionable;

(vi) We deem inappropriate or likely to infringe upon our or other users' rights.

b. Interfering with or disrupting the Service, servers, or networks connected to the Service, or violating any policies, procedures, or regulations of such networks;

c. Using any device or software to interfere or attempt to interfere with the proper functioning of the Service or any activity conducted on the Service;

d. Attempting to decipher, decompile, disassemble, or reverse engineer any software or source code comprising or related to the Service;

e. Impersonating any person or entity, or falsely stating or misrepresenting an affiliation with any person or entity;

f. Using the Service for any unauthorized commercial purposes, including distributing or publishing commercial advertisements, solicitations, or spam;

g. Promoting any illegal or potentially illegal activities or transactions, including but not limited to instructing criminal methods, selling prohibited items, fraud, etc.;

h. Engaging in any other conduct that violates laws and regulations, infringes upon our or other users' legitimate rights, disrupts the normal operation of the Service, or exceeds the scope of our explicit authorization.

4.2 Content Responsibility

You assume full responsibility for all output content (including but not limited to text, voice, images, and videos) generated by Virtual Companions based on your input. Virtual Companions respond according to the conversations you initiate and the settings you select. You understand and agree that we have no control over any content generated by Virtual Companions. You bear complete responsibility for all output produced by Virtual Companions as well as for your own conduct while using the Service.

You must ensure that your interactions with Virtual Companions comply with applicable laws and regulations, the Terms, and all policies. You shall not engage in any illegal, unethical, or harmful activities when using the Service.

Please note that successful content upload does not constitute our endorsement of the legality or appropriateness of such content.

4.3 Content Moderation and Removal

We implement content moderation controls to ensure that conversations between you and Virtual Companions comply with applicable laws and regulations, the Terms, and other policies. If our moderation systems detect any content that violates laws, the Terms, or our policies, we may manually review the flagged content and other content associated with the account, and take appropriate action, including but not limited to removing content, terminating user accounts, or reporting content to relevant authorities. Additionally, our content moderation controls may review or modify your requests before generating output content. These measures are implemented to maintain a safe and healthy environment for all users. We strive to strike a balance between privacy protection and content moderation, and we appreciate your understanding and cooperation in complying with our Terms and policies.

We reserve the right, at our sole discretion, to reject and remove any content we deem to violate the above provisions. Depending on the severity of the violation, we may take actions including but not limited to issuing warnings, imposing service restrictions, or suspending or terminating accounts. If you encounter any violations of these Terms or policies while using the Service, please contact us via email at contact@sallochat.com.

4.4 Non-Commercial Use

The Service is intended for personal use only. Unless expressly authorized by the Terms or within the Service, you may not display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer, or upload any portion of the Service for any commercial purpose.

5.1 SalloChat Intellectual Property Rights

You acknowledge and agree that the Service may contain content or features ("Service Content") protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. Unless expressly authorized by us, you shall not modify, copy, scrape, rent, lease, lend, sell, distribute, or create derivative works based on the Service or Service Content in whole or in part. This restriction does not apply to content you upload for which you possess lawful rights.

While using the Service, you must not engage in or employ any data mining, web scraping, or similar data collection or extraction methods. If your access to the Service is restricted (including via IP address blocking), you agree not to circumvent such restrictions, including by masking your IP address or using proxy servers. Except as expressly permitted in this Agreement, any other use of the Service or Service Content is strictly prohibited.

All data, designs, patents, trademarks, technologies, content, and other elements constituting SalloChat and its Services are the exclusive property of us, our affiliates, and partners. You shall not reproduce, modify, or create derivative works, reverse engineer, decompile, disassemble, or otherwise attempt to discover source code, or sell, transfer, sublicense, or otherwise assign any rights in the software. We reserve all rights not expressly granted in this Agreement.

5.2 Intellectual Property Rights to User Content

You represent and warrant that you possess all necessary rights, including but not limited to intellectual property rights, to any content or materials you upload or share with other users or recipients through our Service.

You retain ownership of all content you create or generate through our Service, including text, images, videos, and other materials, along with all associated intellectual property and proprietary rights. In cases where you create derivative works, you maintain all rights to these derivative works in accordance with applicable laws.

Regarding such content, you grant us and our affiliates a non-exclusive, worldwide, royalty-free, transferable, sublicensable, perpetual, and irrevocable license to use your User Content for promotional and marketing purposes. This includes the right to reproduce, display, upload, perform, distribute, store, modify, and otherwise utilize your content in any form, medium, or technology now known or later developed.
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information you provide to us regarding SalloChat and its services shall be considered non-confidential. We reserve the right to use and disseminate such content for any commercial or other purpose without limitation and without requiring your confirmation.

5.3 Intellectual Property Complaints

If you believe your intellectual property rights have been infringed, you may submit an infringement complaint to us following the procedure outlined below.

We will investigate notices of alleged infringement and take appropriate action in accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable intellectual property laws. To file a copyright infringement notice, please email us at contact@sallochat.com with the subject line: "DMCA Takedown Request." To comply with the legal requirements of the DMCA, your takedown request must include the following information:

a. Electronic or Physical Signature: A physical or electronic signature of a person authorized to act on behalf of the intellectual property owner;

b. Proof of Ownership: Identification of the copyrighted work or other intellectual property you claim has been infringed, along with proof of ownership (e.g., a copy of the original work);

c. Location of Infringing Material: A description of where the allegedly infringing material is located on our Service, with sufficient detail to allow us to locate it;

d. Contact Information: Your mailing address, phone number, and email address;

e. Good Faith Statement: A statement that you have a good faith belief that the disputed use is not authorized by the intellectual property owner, its agent, or the law;

f. Accuracy Statement: A statement, under penalty of perjury, that the information in your notice is accurate and that you are the intellectual property owner or authorized to act on their behalf.

We will review all valid takedown requests and, where appropriate, remove or disable access to the allegedly infringing content.

Please note that submitting a false claim may result in legal consequences.

5.4 Counter-Notification

If you believe that content removed or disabled does not infringe intellectual property rights, or that you have authorization from the intellectual property owner, their agent, or under applicable law, you may submit a counter-notification to contact@sallochat.com containing:

a. Physical or Electronic Signature: Your physical or electronic signature;

b. Identification of Removed Content: Description of the removed/disabled content, including its location prior to removal. Supporting documentation (e.g., copy of original work) proving ownership/authorization;

c. Good Faith Statement: A declaration under penalty of perjury that the removal resulted from mistake or misidentification;

d. Contact Information: Your name, mailing address, phone number, and email address.

Upon receiving a valid counter-notification, we may reinstate the content unless the complainant notifies us of legal action to prevent restoration.

Submitting false counter-notifications may result in legal consequences.

9.1  You assume all risks associated with your use of the Service. The Service is provided on an "as is" and "as available" basis. We make no warranties, express or implied, statutory or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

9.2  We do not warrant that: (I) The Service will meet your requirements; (II) The Service will be uninterrupted, timely, secure, or error-free; (III) Results obtained from using the Service will be accurate or reliable; or (IV) The quality of any products, services, information, or other content purchased or obtained through the Service will meet your expectations.

9.3  While all users must agree to these Terms, we cannot guarantee that every user is at least 18 years of age. We are not responsible for any content, communications, or other actions resulting from users under 18 accessing or using the Service in violation of these Terms. Additionally, other users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials through the Service, and you may be exposed to such materials. Similarly, others may obtain your personal information through your use of the Service and may use it for unintended purposes. We are not responsible for the use of any personal information you disclose on the Service. Please exercise caution when choosing what information to post or disclose to other users. We assume no responsibility for the conduct of other users (including unauthorized users), whether such conduct occurs during use of the Service or otherwise. In no event shall we be liable for any loss or damage (including personal injury or death) arising from anyone's use of the Service or any content posted or transmitted by users.

11.1  You agree to defend, indemnify, and hold harmless us, our subsidiaries, affiliates, officers, directors, employees, agents, and licensors (collectively, "SalloChat Parties") from and against any claims, lawsuits, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

a. Your use of the SalloChat Service, including any content or activity generated under your account;

b. Your breach of these Terms, including violations of applicable laws or infringement of third-party rights; or

c. Any disputes between you and other users of the SalloChat Service.

11.2 You acknowledge that any breach of these Terms may cause irreparable harm to SalloChat. Accordingly, in addition to any other legal remedies available, SalloChat shall have the right to seek injunctive or other equitable relief to prevent or remedy such breaches. You hereby waive any requirement for SalloChat to post a bond or other security when seeking such equitable remedies.

12.1  These Terms, along with any separate agreements we provide to you, shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions.

12.2  Any dispute arising out of or in connection with these Terms or any separate agreement (including any question regarding its existence, validity, or termination) shall be finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Rules in force at the time of arbitration. The seat of arbitration shall be Hong Kong.

12.3  All disputes shall be resolved strictly on an individual basis. Neither you nor we may bring claims as part of a class action, representative action, consolidated action, or in a private attorney general capacity. By accessing and continuing to use the Service, you expressly agree to this waiver of collective proceedings.

13.1  These Terms and/or any other agreements or policies shall remain in full force until terminated by either you or us. You may terminate these Terms at any time by ceasing all access to and use of the Service, or by canceling any paid subscription. If you are a paid subscriber, subsequent fee processing will be governed by the applicable rules of the designated payment processor (as specified or approved by us). We reserve the right to terminate these Terms and revoke your access to the Service at any time, with or without notice, for any reason—including but not limited to actual or suspected violations of these Terms or any other policies.

13.2  We retain the right to assign, transfer, or subcontract the Service to any third party. We may provide notice of such changes through the Service, and your continued use of the Service constitutes your acceptance of and agreement to such transfers.

15.1  If any provision of these Terms is found to be unlawful, invalid, or unenforceable, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

15.2  These Terms, together with the Privacy Policy and other published policies, constitute the entire agreement between you and us regarding your access to and use of SalloChat.