1.1  SalloChat is an online interactive product available on both mobile applications and PC web platforms. The Services may include, without limitation: interactions between you and Virtual Companions (including chat, voice, or other forms); private chats, group chats, multi-user voice rooms, chat rooms, social matching, user profile browsing, content publishing, interaction, reporting and blocking among users; as well as images, audio, video, text, digital content, Virtual Items, subscription services, and other online features.

1.2  We reserve the right, at any time, to modify, suspend, or discontinue the Services (or any part thereof), whether temporarily or permanently, with or without prior notice. You agree that we shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services, except as otherwise mandatorily required by applicable law.

1.3  If you engage in fraudulent activities or violate any obligation under these Terms, we may suspend or terminate your use of the Services. Such termination or suspension may take effect immediately without prior notice. Without prejudice to our other rights, we may also take measures such as deleting content, restricting functions, freezing virtual items, restricting login, banning devices, restricting payment, refusing refunds, refusing re-registration, pursuing liability from relevant parties, or reporting to the competent authorities in accordance with the law.

1.4  You agree and accept that we may establish general rules and restrictions regarding the use of the Services, including but not limited to data retention period, message or content storage space, room duration, speaking frequency, account security mechanism, number of device logins, daily interaction times, upload standards, risk control review threshold, and handling rules for long-inactive accounts. You further agree that, with or without prior notice, we reserve the right to change the general rules and restrictions regarding the use of the Services at any time based on our own judgment.

1.5  The Services must not be used for any emergency situations, medical assistance, mental crisis intervention, psychotherapy, legal advice, investment advice, or other situations that require immediate intervention by professional licensed personnel. The virtual companion and any content in the Services do not constitute medical, psychological, legal, financial, or other professional advice, nor do they replace offline assistance channels. If you believe that you or others are in imminent danger, experiencing a medical emergency, mental health crisis, or risk of self-harm or suicide, please immediately contact local emergency services, law enforcement, medical institutions, crisis hotlines, or other appropriate professional assistance.

1.6  Subject to applicable laws, export controls, trade restrictions, sanction requirements, platform rules, payment channel restrictions, or our compliance policies, the Services may not be available to certain countries, regions, individuals, or entities, or may only offer partial functionality. You represent and warrant that you will not use the Services in jurisdictions prohibited by applicable laws, sanctions, or trade restrictions, nor will you access or use the Services on behalf of any restricted individual or entity. We reserve the right to restrict, deny, or terminate the provision of the Services to specific regions, devices, accounts, or users based on compliance assessments. Please note that we do not provide services to the following countries and regions, specifically including but not limited to Crimea, Cuba, Iran, North Korea, Syria, Sudan, Russia, Belarus, Venezuela, Myanmar, Afghanistan, and Palestine.

2.1  To better serve you, you need to create a user account using your email address. You can also choose to log in to SalloChat using a third-party platform (such as Google) account, and we will create an account associated with your third-party platform account. When logging in to the same account on different devices or through different channels, you should ensure that the login credentials are legally sourced and under your control.

2.2  When using the Services, you represent and warrant that all information you submit for creating a user account is true and correct, and that you have full rights to submit such information.

2.3  You agree to promptly update any information associated with your account (including but not limited to your email address, etc.) when necessary to ensure the authenticity and accuracy of the account information. You shall bear all consequences arising from failure to update such information, including but not limited to account security risks, failed notifications, dispute handling issues, service interruptions, or impairment of rights.

2.4  You are obliged to be responsible for all usage behaviors under your account. Therefore, we recommend that you keep your account and password secure. You must not sell, lend, transfer, or allow others to use your account in any other way for any purpose. Except as explicitly required by applicable laws, we shall not be liable for account losses caused by your improper custody, device loss, password leakage, third-party attacks, social engineering fraud, jailbroken/rooted environments, malware, or other causes not due to our intentional or gross negligence.

2.5  You agree that if we have reason to believe or suspect that you may have violated these Terms or other policies, we reserve the right to terminate or restrict your account at any time, or otherwise revoke your access to and use of the Services. You agree that we shall not be liable for any issues arising from denying you access to the Services (or any part thereof), terminating or restricting your account usage, except as otherwise required by applicable law.

2.6  You understand and agree that you are only granted a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Services and related accounts within the scope agreed upon in these Terms. Unless otherwise explicitly required by applicable laws, the account itself, account identifier, user ID, room ID, virtual items, levels, badges, interaction records, and other service data do not constitute your acquisition of any property rights vested in you.

3.1  Certain services of SalloChat may only be available to subscribed users. Therefore, we offer you 3 subscription plans. You can choose a monthly (1 month), quarterly (3 months), or annual (12 months) subscription plan according to your needs. The subscription services we provide include benefits such as the number of conversational turns with Virtual Companions, model selection, memory length, and exclusive features. The specific benefits shall be subject to those displayed on the subscription page.

3.2  Unless otherwise specified on the purchase page, in the applicable payment channel rules, or in applicable laws, the subscription service will automatically renew at the end of each subscription period, with the renewal duration being the same as the original subscription package term. Automatic renewal can be cancelled through the corresponding purchase channel or the account settings page; subscriptions purchased through Apple App Store, Google Play, third-party payment channels, or other distribution platforms may also be subject to the respective billing, renewal, cancellation, and refund rules of such platforms. You should complete the cancellation operation before the start of the next billing cycle;otherwise, the applicable fees may be automatically charged at the then-current rates.

3.3  We also provide you with the "coin" top-up and payment service, which can be used for services not included in the subscription plan. For example, you can send virtual gifts to virtual companions or give virtual gifts to other users, room hosts, streamers, creators, or other recipients in scenarios supported by the Services. Each virtual gift is denominated in “coin,” and its value varies depending on the selected gift. When you select a virtual gift on the chat interface, the required number of “coin” will be displayed. Upon confirmation, the corresponding number of “coin” will be deducted from your account balance.

3.4  Without violating applicable laws, we reserve the right to verify and determine the coins, subscription benefits, virtual gifts, consumption records, and related service data in your account by combining our server records, payment records, risk control records, accounting records, and other available evidence. Except for obvious system errors or where applicable laws otherwise mandate, our reasonable determinations based on the aforementioned records shall serve as important basis for resolving disputes. We may, at our sole discretion, add, modify, replace, or terminate functions or Services that require the use of coins, or adjust the cost, method, scope of application, validity period, and usage rules of coins. Please note that coins have no value outside SalloChat and service scenarios explicitly authorized by us, and may only be used in connection with the Services.

3.5  Please note that "coin", subscription benefits, virtual gifts, and other virtual items cannot be transferred to others, nor can they be exchanged for any legal tender, and shall not be mortgaged, pledged, inherited, divided, liquidated, or used to assert any property rights against any third party. Except for the in-product usage scenarios explicitly permitted by us, you shall not buy, resell, recharge on behalf of others, conduct off-platform transactions, engage in arbitrage, or otherwise circulate virtual items outside the Services..We reserve the right to revoke, restrict, recover, or adjust your license to use "coin" or other virtual items at any time within the reasonable scope of commercial arrangements, system maintenance, compliance requirements, risk control needs, or product adjustments.

3.6  You understand and agree that sending virtual gifts to other users, room hosts, streamers, creators, or other recipients constitutes a digital interactive consumption behavior initiated by you within the Services, and does not constitute any form of bank transfer, payment settlement, escrow, stored value, remittance, securities, investment, wealth management, or other Financial Services. Unless otherwise explicitly provided by applicable laws, once the gifting is completed, the corresponding coins or virtual gifts shall be deemed consumed and generally cannot be revoked, refunded, or exchanged for cash, nor do they automatically give rise to any creditor's rights, right to earnings, co-ownership, or other property rights of yours against the recipient. Any withdrawal, revenue-sharing, or real-world earnings eligibility that a recipient may obtain under separate rules shall not alter the nature of your consumption as an end user under these Terms.

3.7  If we reasonably suspect that any payment, top-up, subscription, gift-giving, or account activity involves fraud, unauthorized charges, chargebacks, money laundering, circumvention of risk control, abuse of the refund policy, illegal profit-making, illicit industry scripts, abnormal device environment, or other illegal or irregular situations, we reserve the right to refuse the transaction, suspend delivery, revoke the corresponding benefits, freeze relevant virtual items, restrict account functions, require supplementary verification materials, refuse refunds, or take other necessary measures. If you initiate a chargeback, reversal, or payment dispute, we reserve the right to suspend the corresponding account, deduct the corresponding benefits, or seek recovery of losses from you pending completion of verification.

3.8  For details regarding subscription cancellation and refunds, please refer to the Refund Policy or the instructions on the relevant purchase page. Except as otherwise required by applicable laws, explicitly stated on the purchase page, or agreed to in writing by us, activated subscriptions, purchased coins, consumed virtual gifts, and other delivered digital content are generally non-refundable.

4.1 User Conduct

You shall bear full responsibility for all code, video, audio, images, information, data, text, software, music, sound, photographs, graphics, messages, or other materials (collectively, “Content”) that you upload, publish, make public, or display (collectively, “upload”), or otherwise use through the Services, as well as for all interactions between you and Virtual Companions, other users, room hosts, streamers, creators, or third parties. We reserve the right to investigate and take appropriate legal action against users who violate these Terms, including but not limited to removing violating content from the Services, suspending or terminating accounts, revoking functional permissions, preserving evidence, reporting to payment channels or platforms, and reporting to law enforcement authorities. You agree not to engage in any of the following:

a. submit, transmit, or otherwise upload any content that:

(i) infringes the intellectual property rights, portrait rights, name rights, privacy rights, reputation rights, data rights, trade secrets, or other lawful rights and interests of others;

(ii) infringes the privacy of others or causes harm such as privacy violations, security risks, stalking, harassment, extortion, threats, personal danger, or other damages;

(iii) contains software viruses, malicious code, trojans, crawlers, automated scripts, cheating software, reverse engineering tools, cheating tools, or any other code, files, or programs intended to interrupt, destroy, limit, scrape, monitor, or interfere with the functionality of any computer software, hardware, network, device, account, or telecommunications equipment;

(iv) constitutes unsolicited or unauthorized advertising, promotional materials, commercial solicitation, off-platform traffic diversion, order brushing information, recharge agency information, pyramid schemes, chain sales, gambling solicitation, lottery solicitation, investment promotion, loan promotion, cryptocurrency promotion, scam scripts, phishing links, or any other form of solicitation;

(v) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, involving minors, exploitative, non-consensual, coercive, commercial sexual solicitation, hateful, discriminatory, racist, nationalist, extremist, self-harm related, encouraging suicide, abuse, or other offensive content; or

(vi) content that we consider offensive, or that may infringe our or users' rights and interests, or that is not suitable for uploading;

(vii) falsely represents, impersonates, or implies any affiliation with us, our employees, affiliates, partners, official rooms, customer service personnel, verified entities, or other users;

(viii) contains others’ contact details, payment information, external social accounts, address, identification documents, banking information, or other sensitive data that you are not authorized to disclose or make public ;

(ix) is intended to organize, facilitate, or induce offline transactions, private transfers, offline meetings, sexual transactions, escort services, human trafficking, illegal recruitment, money laundering, regulatory evasion, or other high-risk activities.

b. interfere with or disrupt the Services or servers, networks, risk control systems, payment systems, moderation systems, or other infrastructure connected to the Services, or violate any requirements, procedures, policies, or regulations of networks connected to the Services;

c. use any device, software, program, interface, robot, crawler, or other means to interfere with or attempt to interfere with the normal operation of the Services or any activities conducted on the Services;

d. attempt to decipher, decompile, disassemble, reverse engineer, mirror, copy, scrape, train, fine-tune, extract parameters, infer prompts, bypass interface restrictions, or otherwise attempt to discover any software, models, algorithms, weights, source code, databases, or security mechanisms comprising the Services;

e. impersonate any person or entity, or falsely state, forge identity, borrow identity, misuse profile materials, or otherwise mislead others into believing you are affiliated with any person or entity;

f. use the Services for any commercial operation, agency operation, intermediary matchmaking, outsourced customer service, data collection, public opinion monitoring, advertising placement, illicit industries, companion chat industry chains, account leasing or trading, traffic diversion, or any other unauthorized purposes;

g. promote, organize, participate in, or facilitate any illegal or potentially illegal activities or transactions, including but not limited to fraud, gambling, money laundering, prohibited goods trading, cybercrime, illegal fundraising, false marketing, infringing distribution, piracy, or traffic manipulation;

h. infringe the lawful rights and interests of other users through abuse, insult, threats, coercion, discrimination, stalking, harassment, spamming, malicious reporting, malicious reviews, malicious matching, malicious ordering, malicious occupancy of rooms, malicious recording and dissemination, privacy leaks, cyberbullying, or other means;

i. bypass, test, probe, evade, or undermine any control measures implemented by us for age restrictions, content moderation, risk control, payment security, geographic restrictions, device restrictions, account restrictions, suspension measures, or other compliance requirements;

j. create multiple accounts to circumvent restrictions, repeat violations, obtain benefits, manipulate traffic, exploit subsidies, test risk controls, evade bans, or disrupt service order;

k. engage in any other conduct that violates applicable laws or regulations, infringes the lawful rights and interests of us or other users, disrupts the normal operation of the Services, or is not expressly authorized by us.

4.2 Content Responsibility

You shall bear full responsibility for all output content generated by Virtual Companions based on your inputs, including but not limited to text, voice, images, and video. Virtual Companions generate responses based on the conversations you guide and the settings you select. You understand and agree that we do not guarantee the authenticity, accuracy, completeness, legality, suitability, originality, non-infringement, or safety of any content generated, sent, displayed, or disseminated by Virtual Companions or other users. You shall bear full responsibility for your use of, reliance on, forwarding of, publication of, dissemination of, downloading of, or any other handling of such content, and for any consequences arising therefrom.

With respect to private chats, group chats, multi-user voice rooms, chat rooms, profile interactions, gift interactions, and other social activities between you and other users, you shall independently assess risks and bear corresponding responsibility. You understand that other users are not under our control, and we cannot guarantee the authenticity of any user’s identity, the legality of their conduct, their ability to perform obligations, their stated positions, or their communication purposes. In public rooms, chat rooms, activity feeds, public profiles, or other scenarios where content may be seen or heard by others, you should independently decide whether to disclose personal information, continue interactions, or participate in any subsequent off-platform arrangements.

You must ensure that your interactions with Virtual Companions comply with applicable laws and regulations, these Terms, and all applicable policies, and you must not engage in any unlawful, unethical, or harmful activities when using the Services.

Please note that the successful upload of any content does not constitute our endorsement of the legality or appropriateness of such content.

4.3 Content Moderation and Removal

We will implement content moderation control measures to ensure that conversations between you and Virtual Companions, interactions between you and other users, and other content within the Services comply with applicable laws and regulations, these Terms, and other policies. If our moderation systems detect any content that violates applicable laws, these Terms, or policies, we may manually review the flagged content and/or other content associated with the relevant account and take appropriate actions, including but not limited to refusing content generation, restricting visibility, collapsing content, blocking, removing content, muting, suspending speaking privileges, removing users from rooms, restricting matching, restricting private messaging, freezing gift functions, restricting withdrawal-related functions, terminating user accounts, or reporting such content to competent authorities. In addition, our content moderation measures may review, intercept, replace, modify, delay, or refuse responses to your requests before output content is generated. These measures are implemented to provide a safe and healthy environment for users. We strive to balance privacy and safety, and we appreciate your understanding and cooperation in complying with our terms and policies. You understand and agree that we are not obligated to conduct prior review of all content, nor do we guarantee that all violative content will be identified, intercepted, or removed in a timely manner.

We reserve the right, at our sole discretion, to refuse and/or remove any content that we deem to violate the foregoing provisions, and to take measures based on the severity of the violation, including but not limited to issuing warnings, restricting Services, suspending or terminating accounts. If you become aware of any violations of these terms or policies while using the Services, please contact us via email at contact@sallochat.com

4.4 Non-Commercial Use

The Services are provided for personal use only. Unless expressly authorized in these Terms or within the Services, you may not use any part of the Services for any commercial purposes, including but not limited to displaying, distributing, licensing, performing, publishing, reproducing, imitating, copying, creating derivative works, modifying, selling, reselling, exploiting, transferring, or uploading.

4.5 Reporting, Blocking, and Self-Protection

We may provide tools such as reporting, blocking, muting, exiting rooms, restricting visitors, restricting private messages, or other safety features; however, we do not guarantee that such tools will be sufficient, continuous, or fully effective in all circumstances. You should use such tools appropriately and, where necessary, cease interactions, preserve evidence, seek assistance from platform customer support, or report to competent authorities. Except as otherwise mandatorily required by applicable law, we shall not be liable for any transactions, meetings, disputes, or any subsequent conduct occurring outside the Services between you and other users.

5.1 SalloChat Intellectual Property Rights

You acknowledge and agree that the Services may contain content or features protected by copyright, patents, trademarks, trade secrets, or other proprietary rights and laws (the “Service Content”). Unless expressly authorized by us, you shall not modify, reproduce, scrape, rent, lease, lend, sell, distribute, or create derivative works based on the Services or any Service Content, in whole or in part; provided, however, that the foregoing shall not apply to content that you lawfully upload and for which you hold valid rights.

When using the Services, you shall not engage in or use any data mining, automated scraping, model training, model distillation, automated collection, or any similar data collection or extraction methods. If you are prohibited by us from accessing the Services (including through blocking your IP address, device identifiers, account, payment instruments, or other identifiers), you agree not to take any measures to circumvent such blocking (for example, by concealing your IP address or using proxy IP addresses). Except as expressly authorized under this Agreement, any other use of the Services or Service Content is strictly prohibited.

All data, designs, interfaces, workflows, functions, trademarks, domain names, trade names, patents, software, technologies, content, algorithms, models, weights, training outputs, risk control mechanisms, and other related rights that constitute SalloChat and its Services are owned by us, our affiliates, or our partners. You shall not copy, modify, create derivative works, reverse engineer, decompile, disassemble, or otherwise attempt to discover any source code, nor shall you sell, transfer, sub-license, or otherwise transfer any rights in the software. We reserve all rights not expressly granted under this Agreement.

5.2 User Content Intellectual Property Rights

With respect to any content or materials that you upload through the Services or share with other users or recipients, you represent and warrant that you possess all necessary rights, authorizations, or lawful bases for such content, including but not limited to any intellectual property rights therein.

As between you and us, and except as otherwise provided by applicable law, you retain the rights in your original user content to which you are legally entitled. However, you understand and agree that output content, AI-generated content, interactive responses, system-recommended content, or content formed through participation of multiple users (if any) within the Services may not be unique and may be identical or similar to content generated for or displayed to other users. We do not guarantee that any output content is copyrightable, proprietary, exclusive, or non-infringing, nor do we grant you any underlying rights belonging to us, our affiliates, licensors, or other users by virtue of your use of the Services.

For the purposes of providing, operating, storing, transmitting, displaying, distributing, promoting, providing customer support, resolving disputes, handling reports, ensuring content and model safety, optimizing services, developing products, conducting statistical analysis, fulfilling compliance obligations, and protecting rights, you agree to grant us and our affiliates and service providers a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, store, process, transform, modify, adapt, display, disseminate, publish, back up, review, and otherwise utilize your user content to the extent necessary for the foregoing purposes. With respect to user content that you voluntarily publish, publicly display, or authorize for public dissemination, you further agree that we may reasonably use such content for marketing, product demonstrations, case studies, campaign pages, or social media promotion related to the Services, provided that we will endeavor to avoid disclosing your sensitive personal information without reasonable necessity.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding SalloChat or the Services that you provide to us shall be non-confidential, and we shall be entitled to use and disseminate such information for any commercial or other purposes without restriction and without seeking your confirmation.

5.3 Intellectual Property Complaints

If you believe that any work in which you hold intellectual property rights has been infringed, you shall submit an infringement notice to us in accordance with the following procedures.

We will process and investigate notices of alleged infringement and take appropriate action in accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws. Notices of claimed copyright infringement should be sent by email to contact@sallochat.com (subject line: “DMCA Takedown Request”). To be effective under the DMCA, your takedown request must include the following information:

a. Physical or Electronic Signature: A physical or electronic signature of a person authorized to act on behalf of the owner of the intellectual property;

b. Proof of Ownership: A description of the copyrighted work or other intellectual property claimed to have been infringed, together with proof of ownership, such as a copy of the work;

c. Infringing Material: A description of where the material that you claim is infringing is located within the Services, with sufficient detail for us to locate it;

d. Contact Information: Your address, telephone number, and email address;

e. Good Faith Statement: A statement that you have a good faith belief that the disputed use is not authorized by the intellectual property owner, its agent, or the law;

f. Accuracy Statement: A statement that the information in the request is accurate, and that you are the owner of the intellectual property or are authorized to act on behalf of the owner.

We will review all valid takedown requests and, where appropriate, remove or disable access to the relevant content.

If you submit malicious complaints, false materials, or abuse the intellectual property notice mechanism, you may bear legal liability for any resulting damages to us or others.

5.4 Counter-Notification

If you believe that the content that was removed (or to which access was disabled) does not constitute infringement, or that you have authorization from the intellectual property owner, its agent, or under the law, you may submit a counter-notification to contact@sallochat.com containing the following information:

a. Physical or Electronic Signature: Your physical or electronic signature;

b. Removed Content and Proof of Rights: Identification of the content that has been removed or disabled, including its location prior to removal, together with proof of intellectual property rights or authorization, such as a copy of the work;

c. Good Faith Statement: A statement that you have a good faith belief that the content was removed or disabled as a result of mistake or misidentification;

d. Contact Information: Your name, address, telephone number, and email address.

Upon receipt of a valid counter-notification, we may restore the removed content unless the complainant informs us that it has filed a lawsuit seeking to restrain such restoration.

If you submit a false counter-notification, you may be subject to liability.

9.1  Your use of the Services is at your sole risk. The Services are provided on an “as is” and “as available” basis. We make no warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement. To the fullest extent permitted by applicable law, we do not warrant that the Services will be continuously available, uninterrupted, timely, secure, error-free, free of defects, free from attacks, free from compatibility issues, or compatible with any devices, systems, browsers, platforms, networks, payment channels, or third-party services.

9.2  We do not warrant that (i) the Services will meet your requirements; (ii) the Services will be uninterrupted, timely, secure, or error-free; (iii) the results obtained from the use of the Services will be accurate or reliable; or (iv) the quality of any products, services, information, or other content obtained through the Services will meet your expectations.

9.3  Although each user is required to agree to these Terms, we cannot guarantee that every user is at least 18 years of age. We shall not be responsible for any content, communications, or other activities arising from access to or use of the Services by users under the age of 18 in violation of these Terms. In addition, other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials through the Services, and you may be involuntarily exposed to such materials. Furthermore, other individuals may obtain your personal information as a result of your use of the Services and may use such information for purposes you did not intend. We are not responsible for the use of any personal information that you disclose through the Services. You should carefully select the type of information you post or disclose to other users. We shall not be responsible for the conduct of any other users (including unauthorized users), whether such conduct occurs during use of the Services or otherwise. Under no circumstances shall we be liable for any loss or damage, including personal injury or death, resulting from anyone’s use of the Services or from any content posted or transmitted to users. Any disputes, damages, personal risks, property losses, emotional harm, or other consequences arising between you and other users from chats, voice rooms, gift interactions, off-platform communications, offline arrangements, third-party payments, external links, or other interactions shall, in principle, be borne by the parties involved.

9.4  You further understand and agree that Virtual Companions, AI-generated content, automated responses, recommendation systems, and other algorithmic outputs may contain hallucinations, errors, biases, omissions, inaccuracies, outdated information, incompleteness, inappropriate or offensive content. Such content is provided for general informational, entertainment, or interactive purposes only and shall not be regarded as statements of fact, professional advice, commitments, guarantees, diagnoses, treatment plans, legal opinions, investment advice, official positions, or any basis for reliance. You are solely responsible for independently evaluating, verifying, and assessing any risks associated with such content.

11.1  You agree to defend, indemnify, and hold harmless us, our subsidiaries, affiliates, officers, directors, employees, agents, and licensors (collectively, the “SalloChat Parties”) from and against any and all claims, actions, losses, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:

a. your use of the SalloChat Service, including any content or activities under your SalloChat account;

b. your violation of these Terms, including any violation of applicable laws or infringement of any third-party rights;

c. any dispute between you and other users of the SalloChat Service;

d. any information, content, materials, or representations you submit that are untrue, inaccurate, incomplete, or misleading;

e. any chargebacks, abuse of refund policies, fraudulent payments, abuse of intellectual property complaints, malicious reporting, illicit industry activities, or other improper conduct carried out by you.

11.2  You acknowledge that a breach of these Terms may cause irreparable harm to us. Accordingly, in addition to any other remedies available at law, we shall have the right to seek injunctive relief or other equitable remedies against you. To the extent permitted by applicable law, you agree to waive any requirement that we post a bond or other security in seeking such relief.

12.1  These Terms and any separate agreements we provide to you shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of laws principles. However, if mandatory consumer protection laws in your jurisdiction grant you non-waivable statutory rights, such provisions shall not be excluded to the extent required by such laws.

12.2  Any dispute arising out of or in connection with these Terms or any separate agreement (including any question regarding their existence, validity, or termination) shall be submitted to Hong Kong International Arbitration Centre (HKIAC) for arbitration and finally resolved in accordance with the then effective HKIAC Arbitration Rules (HKIAC Rules). The seat of arbitration shall be Hong Kong. The language of arbitration shall be English, unless we otherwise agree to use Chinese. The arbitration award shall be final and binding on both parties.

12.3  Any dispute resolution proceedings shall be conducted solely on an individual basis and not as a class action, representative action, or as a named or unnamed member in any class, consolidated, representative, or private attorney general proceeding. By accessing and continuing to use the Service, you expressly agree to this waiver. If any court of competent jurisdiction determines that any portion of this class action waiver or dispute resolution provision is unenforceable with respect to a particular claim, such portion shall not apply to that claim, and the remainder of this Section shall remain in full force and effect.

13.1  These Terms and/or any other agreements or policies shall remain in effect until terminated by you or us. You may terminate these Terms at any time by ceasing to access or use the Service or by canceling any paid subscription. The Service provides an account deletion function, and you may submit a deletion request in accordance with applicable procedures. However, to the extent permitted by applicable law, we may retain relevant information as necessary to fulfill legal obligations, resolve disputes, retain transaction records, enforce security and risk control measures, combat illegal or non-compliant activities, handle complaints and reports, maintain system backups, or achieve other legitimate purposes. If you are a paid subscriber, subsequent fee handling shall be subject to the rules of the payment processor (as designated or recognized by us). We may, for any reason, including your actual or suspected violation of these Terms or any other policies, terminate these Terms and revoke your right to access or use the Service, with or without notice.

13.2  If your account has not been logged into, accessed, or otherwise remained active for twelve (12) consecutive months, we may designate such account as a “Dormant Account”. Prior to taking action, we may notify you via your registered email address, in-app messages, pop-ups, announcements, or other reasonable means, and request that you log in again, verify your identity, or complete activation within a reasonable period specified in the notice (typically no less than thirty (30) days). If you fail to do so within such period, we may, based on operational needs, suspend use of the account, restrict functionalities, reclaim account identifiers or usernames, delete certain non-essential content, deactivate or delete the account, delete related data, or take other reasonable measures.

Notwithstanding the foregoing, we may refrain from immediate deletion or retain all or part of the account information, content, or records to the extent necessary under the following circumstances:

(a) where required by applicable laws, regulatory requirements, judicial or administrative authorities, platform rules, or accounting/tax obligations;

(b) where there are pending complaints, reports, appeals, disputes, arbitration, litigation, investigations, or evidence preservation needs;

(c) where the account contains unconsumed paid benefits, pending refunds, or transaction, accounting, or tax records required to be retained by law;

(d) where retention is necessary for security, risk control, anti-fraud, anti-money laundering, sanctions compliance, system integrity, troubleshooting, backup recovery, or other compliance-related purposes.

You understand and agree that, in handling Dormant Accounts, we will endeavor to adopt measures proportionate to the nature of the business, storage costs, system conditions, compliance requirements, and user interests to the extent permitted by applicable law. However, we do not guarantee that Dormant Accounts can be restored at any time, nor that all historical data, friend relationships, room records, interaction records, virtual items, or other data associated with such accounts will be retained long-term or fully recoverable.

13.3  We reserve the right to assign, transfer, or subcontract the Service to any third party. Where required by applicable law, we will notify you in a reasonable manner. Your continued use of the Service constitutes your consent and acceptance.

15.1  If any provision of these Terms is held to be illegal, invalid, or unenforceable for any reason, such provision shall not affect the validity and enforceability of the remaining provisions, and shall be enforced to the maximum extent possible to achieve the intentions of both parties.

15.2  These Terms, together with the Privacy Policy and any other published policies, constitute the entire agreement between you and us regarding access to and use of the SalloChat Service, and supersede all prior or contemporaneous oral or written communications, representations, or agreements relating thereto. In the event of any inconsistency between these Terms and any specific rules, promotional rules, purchase page descriptions, or feature-specific terms, the specific provisions applicable to that matter shall prevail; however, unless expressly excluded, these Terms shall continue to apply concurrently.

15.3  Our failure or delay in exercising any right under these Terms shall not constitute a waiver of such right. Any waiver shall be effective only if made expressly in writing.

15.4  The section headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.